Did an ATM Take Your EBT Money Without Giving You Cash? Here’s What to Do
- Author: Wilbert Raynor
- Posted: 2025-07-23
SNAP benefits are essential for many families, and your EBT card is the key to accessing those funds.
But sometimes, you may try to withdraw cash at an ATM, and the machine takes the amount from your balance without giving you any money.
Don’t panic—there’s a clear way to fix this.
What to Do If an ATM Didn’t Dispense Your EBT Cash
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Call EBT customer service right away: (877) 328-9677
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Follow the prompts to file a claim for the missing cash.
Important: The ATM owner or your bank cannot give you the missing funds. Only EBT customer service can handle this issue and work to recover your benefits.
Not sure what financial aid is available to you? Get the details here!
Lost or Stolen EBT Card? Here's What To Do
If your EBT card is lost, stolen, or damaged, report it immediately to protect your SNAP benefits from unauthorized use.
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Call (877) 328-9677
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Do not enter your card number.
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Press 1 when prompted to report your card as lost, stolen, or damaged.
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Your current card will be deactivated, and you’ll receive a replacement card to continue accessing your benefits safely.
Can You Use Your EBT Card in Another State?
Yes, you can use your EBT card nationwide at any store or ATM that displays the Quest® symbol.
Your card works in all 50 states, plus Washington D.C., Guam, and the U.S. Virgin Islands, ensuring you can access your funds wherever you are.
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